Emploi & Formation

OPERATIONS MANAGER - FRENCH SPEAKING MARKETS

Tour Partner Group Nordics is currently looking to hire an Operations Manager for their French-speaking department in Copenhagen.

About the position:

You will be the first point of contact for our French speaking clients and will have the responsibility for their performance and satisfaction. Together with your clients you will develop authentic itineraries and create memories for their customers that will last a lifetime. You will be part of a team of passionate colleagues from all over the world, who stand together and help each other across departments.

The position is in our office in Copenhagen.

Your Responsibilities:

You will be creating tour programs for Groups and FIT, calculating prices and handling the tours in the Nordic countries. You will be driving sales, with the possibility of attending FAMtrips and working with our sister-companies in the UK and Ireland. As an Operations Manager at Tour Partner Group you will have the following responsibilities:

  • Communicating and coordinating with our French speaking clients and Scandinavian suppliers (hotels, coach companies, guides, restaurants etc.).
  • Meeting our clients’ requirements and matching them with our product base to ensure the best experience for their customers.
  • Ensuring that the price and margin of our offer is competitive and profitable within the company's pricing guidelines.
  • Communicating with our valued suppliers (hotels, coach companies, guides and restaurants) to ensure the tour runs smoothly.

We are looking for the following skills & experience:

  • Fluent in French and English, both written and spoken, knowledge of any Scandinavian language would be a plus
  • Knowledge of the Scandinavian market and type of products with relevant experience in a Scandinavian Incoming agency or similar is a plus. 
  • Being client-focused, friendly and diplomatic
  • Strong positive communication skills; empathy
  • Creativity: being able to develop new ideas, work with clients and internal stakeholders to deliver on ideas
  • You are self-driving, responsible and structured.
  • You work well in a team
  • Ability to prioritise and manage yourself and client requirements and manage team

Interested in the position? In our team we value those personal traits:

  • Commitment to deliver results.
  • Willingness to assume more responsibility and grow in your role.
  • Desire to do your best for your clients and your team.
  • Strong communication skills.
  • You are friendly, positive and most importantly service-minded team-member.

What you will get from working at Tour Partner Group?

  • A position with responsibility and visibility.
  • Training and development on the job. We commit to helping you to be your best.
  • A positive and energetic “sales & operations team” which helps one another.
  • An international environment: our multinational team (15 nationalities) work with international clients.
  • According to skills and attitude - possibilities to develop to other exiting positions within the company.
  • Salary - according to qualifications, including pension and health insurance.

You should be prepared that there will be overtime, especially during our high season from 1st May – Mid July. Overtime is compensated as free time.

If you have any questions regarding the positions, you are welcome to contact CEO – Christian Nissen: 3842 5204 or Office Manager - Mette Nielsen: 4597 0711

We are looking forward to receiving your application and CV marked “Operations Manager” latest 12st Aug via Jobindex - https://www.jobindex.dk/jobannonce/452368/operations-manager

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